Bookings and cancellations

Right now

Bookings, quote requests and provider introductions are not open. You can’t buy, book or pay for anything through this website at the moment. Worker applications are a separate process; see Work with Neathello for availability.

Nothing has been booked or paid for through this website, so there’s nothing to cancel or refund.

When bookings open

We’ll publish the terms for changing and cancelling visits, and for refunds, before bookings open, and show them before you confirm anything. They won’t limit your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

Planned first cleaning day

The planned free first cleaning day isn’t available yet. Its conditions will be published before it opens. It won’t require a card and won’t renew automatically into paid visits.