Privacy Notice
Last updated 24 September 2026
How personal information is handled when you use the Neathello website.
Who is responsible
Neathello is responsible for personal information processed through this website.
- Business
- Neathello
Contact details haven’t been published on this site yet.
What we collect
You don’t need an account to browse services or use the price calculator. Bookings and requests aren’t open, so we don’t collect booking information through this site.
Worker applications are separate. Their availability is shown on the application page. Before you submit, the worker application privacy notice explains the identity, work-permission, contact and location information requested and your choices.
When you visit, our hosting provider automatically processes technical information, such as your IP address, browser type, the pages requested and the time of the request, to deliver the site and keep it secure.
Your rights
Under the Protection of Personal Information Act you may ask whether we hold personal information about you, ask for access to it, ask for it to be corrected or deleted, and object to its processing. Contact details haven’t been published on this site yet.
You may also complain to the Information Regulator (inforegulator.org.za).
When bookings open
Using services will require some personal information, such as your contact details and address, and details about your home that help match a suitable cleaner, such as the number of rooms, pets, and whether children are at home. We’ll update this notice to explain what we collect and why before we ask you for it. The price estimator doesn’t save or send what you enter.
Changes
We’ll update this page when our practices change, and show the date of the latest update above.