Your worker application

Who handles your information

Neathello handles applications to work through Neathello.

Business

Neathello

Applications will open after our business and privacy contact details are published. No identity details can be submitted before then.

What the application asks for

Your name, contact details, identity document type and number, issuing country, document expiry if shown, and the basis on which you may work in South Africa. We ask what paperwork you have ready, your experience, availability, travel arrangements, household preferences and how many references you can provide.

We ask where you travel from so we can assess suitable service areas. A GPS location is an alternative if you don’t have a street address. Your exact location, identity numbers and work-permission details are not displayed to customers.

We do not collect document files, bank details, tax numbers, reference contact details or fingerprints in this form.

Why we need it

To assess your application, contact you, plan suitable work and arrange checks with your knowledge. Required fields are marked. You may choose “I need help checking” for uncertain work paperwork. Submitting does not verify your identity or work permission, approve an account, guarantee work or create a contract.

Every application requires human review. Original documents, work-authorisation conditions, references, skills, screening and any estate-access requirements must be checked before assignments. Screening services such as HURU require a separate explanation and permission; this application does not order a criminal-record check.

Location and Google Maps

“Use my location” asks your browser for permission once. You can instead type coordinates or an address. It does not track your movements. Confirm the location yourself before submission.

Google Maps receives the selected address or coordinates only if you open the “Check location” link. That link uses Google’s service and privacy policy; it does not verify residence or work eligibility. No Google Maps API autocomplete is used.

Keeping it private

Application contents are encrypted before they are stored. The application status shows only a reference and the last four characters of your identity number. Your signed-in account can view its status or withdraw its pending application. Account access is provided through the site’s ChatGPT sign-in service.

Only authorised people handling onboarding should access application contents. Our hosting and account providers process information to operate the service and may process it outside South Africa. We do not sell application information or publish a worker profile from it.

Your choices and rights

Providing application information is voluntary. We cannot complete the assessment without the required details. You can withdraw a pending application from its status page; this deletes the application from the live application database. Infrastructure backups may remain under the hosting provider’s retention process.

You may request access, correction or deletion and object to processing under POPIA. If you continue into onboarding, we will explain any further records and applicable retention requirements before collecting them. You may also contact the Information Regulator.